Return and Refund Policy

 

RETURN & REFUND POLICY – LIWEVE

Last updated: 01/01/2026
At LIWEVE, we want you to be completely satisfied with your new handbag. If it does not meet your expectations or arrives in less than perfect condition, we are here to help.

1. RIGHT OF WITHDRAWAL (EUROPEAN UNION & UNITED KINGDOM)

Under European Union and United Kingdom consumer protection laws, you have the right to cancel your purchase within 14 days of receiving your items, without providing any reason.
To exercise this right, you must notify us at support.liweve@proton.me within this period.

2. STANDARD RETURN PERIOD (USA, CANADA & REST OF THE WORLD)

For customers outside the EU/UK, you have 7 days from the date of delivery to request a return.

3. RETURN CONDITIONS

To be eligible for a return, your item must meet the following criteria:
  • The product must be in the exact same condition as received: unused and undamaged.
  • The product must be returned in its original packaging, including all original labels and accessories.
Exclusions: Customized or made-to-order handbags cannot be returned unless they arrive damaged or defective.

4. RETURN SHIPPING COSTS

  • Change of mind: The customer is responsible for paying return shipping costs. Original shipping fees are non-refundable.
  • Damaged or incorrect items: If the product is defective or if we sent the wrong item, LIWEVE will cover all shipping costs for the exchange or return.

5. REFUND PROCESS

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be automatically processed to your original payment method within 5–10 business days.

6. HOW TO START A RETURN

Please contact our support team at support.liweve@proton.me and provide your order number (e.g., #LV1234). We will provide you with the return address and instructions.